Orders and Shipping

No, if you do not want to set up an account with us, you have the option to checkout as a guest. All you’ll need is your contact and shipping information!

To place an order online, follow these simple steps:
Once you have found an item you would like to purchase, select the size or colour and add it to your cart. If you wish to continue shopping, you can return to your cart at any point by clicking the cart icon in the top right-hand corner and proceeding to checkout, enter your payment details and information,once your order is complete, you will receive order confirmation via email. Your order will be prepared and packed and sent out for del

This may occur if the email address was mistyped when the order was entered. Please click here to contact us.

Yes,please contact us to change the order address.
But please be advised that your shipping address cannot be revised after the order has been processed or shipped.

Please contact us, our customer service representatives will assist you further.

We processes orders between Monday and Friday. Orders will be processed within 2-5 days from the order date,and shipped the next day after the processing day. Please note that we don’t ship on weekends.

Yes, you can. Along with your order confirmation, once your order has been shipped a tracking number will be sent over to you so you can track your order, you can track your order here.

If you open your package to find something missing,please contact us immediately.

If you’ve purchased a product with us on pre-order, you can click here see to Shipping Service.

Yes, you click here to view more shipping information.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card. information is not stored on our servers.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

We work with a range of expert artisans and manufacturers from around the world. Our bags are made in the US, UK, India,CN along with other countries too.

Returns and Refunds

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.Click here for more return information.

Yes, you can,If you wish to process an exchange only, please kindly contact us for instructions.

As a business we’re constantly changing our prices due to fashion trends, sales demand and other various reasons. This does unfortunately mean that if the price has changed since you’ve ordered, we are unable to refund the price difference.

 Since old town leather goods launched in 2014, we have stood behind our products. We craft handmade-quality leather goods and guarantee our products to be free of defects. We’ll accept any defective item for a return or exchange.
Additionally, if you aren’t happy with your order, you may return or exchange eligible items. Click here for our full return policy.

Please contact us within 5 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.

We will offer a full refund for all returnable item, excluding shipping fee,
Coupon codes will not be refunded as monetary value.
please check your original order confirmation to check if discount has been applied at checkout to your items, before contacting us.

Refunds will be processed receive receive your return. The refund will be issued to your Wallet or the original payment account, as per your request.Please view our refund policy.

There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver

Please go to “process order shipping mail notification” to find the tracking number first and contact the shipping company for more information. You may also contact our Customer Service for further help.Click here to contact us.

Packages might be delivered to your nearby mail box or signed by your neighbors. We suggest you check in your nearby mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card.

Tracking number can be found by order shipping email.
If you still cannot find your package, Please click here to contact us.

Still have other questions? Click here to contact us.